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MAIN 24 HOUR CRISIS LINES

CRISIS CARE:            (08) 9223 1111                       

KIDS HELP LINE:       1800 55 1800             

LIFELINE:                    13 11 14                                 

MEN’S DOMESTIC VIOLENCE HELPLINE:           (08) 9223 1199

MENTAL HEALTH EMERGENCY RESPONSE LINE
(MHERL):                                                                         1300 555 788

WEST AUSTRALIAN POLICE SERVICE
(WAPOL):                    Police Assistance:                        131 444






ACCESSING WOMEN’S REFUGE ACCOMMODATION

Women’s Refuges provide safe, temporary accommodation and associated support services to women and children in crisis and needing to escape domestic and family violence situations. Most do not accept families homeless for other reasons.

In the Perth Metropolitan Area, access to Women’s Refuges can be done as follows:

  • Contact Crisis Care on  9223 1111 or Salvo Careline on 9442 5777 

Both of these agencies receive a list of vacancies in the metropolitan refuges twice each day – morning and afternoon. They will provide you with the latest information on which refuges had vacancies or will refer you to the Duty Refuge who have the most up-to-date vacancy information.
You will then need to contact the refuge directly to see if the vacancy still exists and then the refuge will want to assess the woman and her circumstances to see if admission is appropriate. Each refuge has their own system for doing this but most will want to speak directly to the woman herself before making a decision.

Crisis Care will assist with transport to get a woman and children to the refuge once they have been accepted if they are unable to get there themselves.

Occupancy in refuges changes very rapidly due to their crisis nature and the high demand for accommodation. If you are unable to locate refuge accommodation for a woman who is in danger due to domestic and family violence and she has no other suitable accommodation with friends or family or the ability to support herself temporarily in a motel, you should refer her to her nearest Department for Child Protection office.

 

ALCOHOL AND DRUG INFORMATION SERVICE
Phone:              (08) 9442 5000
Fax:                  (08) 9442 5020
Freecall:            1800 198 024

Mailing Address:          
PO Box 126
MOUNT LAWLEY WA 6929

www:                www.dao.health.wa.gov.au

Statewide 24 hour free confidential telephone service providing information, counselling and referral for anyone affected by drug and alcohol use.

 

ANGLICARE WA - TELEPHONE COUNSELLING & RURAL & REMOTE AREAS
Freecall:            1800 812 511

 

CHILD PROTECTION UNIT - PMH
Phone:              (08) 9340 8646
Fax:                  (08) 9340 8822

Business Address:       
Princess Margaret Hospital,
Roberts Road
SUBIACO WA 6008
Mailing Address:          
GPO Box D184
PERTH WA 6840

Assessment for children in relation to allegations of maltreatment. Medical and social assessment and appropriate referral for therapy and other treatment. Consultative service.

 

CRISIS CARE
Phone:             (08) 9223 1111
Fax:                  (08) 9223 1184
Freecall:            1800 199 008 (country callers)
TTY:                 (08) 9325 1232

Business Address:       
Department for Child Protection
Head Office
189 Royal Street
EAST PERTH WA 6004

www:                www.community.wa.gov.au

24 hour statewide crisis response services for families and individuals to assist them with crisis. Ensuring the safety of men, women and children experiencing domestic violence.

 

FATHER BRIAN'S CRISIS CARE CENTRE (Re-locating shortly)
Phone:              (08) 9481 4050

Mailing Address:          
PO Box 1044
WEST PERTH 6872

Responds to all manner of crisis situations as appropriate. Free confidential counselling available to all.

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FAMILY HELPLINE (24/7 service)
Phone:              (08) 9223 1100
Toll Free STD:   1800 643 000
TTY:                 (08) 9325 1232

Business Address: 46B Angove St, North Perth 6006

The Family Helpline is a free confidential telephone counselling and information service for families with relationship difficulties. Can be accessed through the Telephone Interpreter Service

 

KIDS HELP LINE
Phone:             (07) 3369 1588
Fax:                 (07) 3367 1266
Toll Free:         1800 55 1800 - Counselling Line

Kids Help Line Head Office
Postal Address: 
           
PO Box 2000, Milton QLD 4064

Website:                        http://www.kidshelp.com.au
Email:                            admin@kidshelp.com.au

There are three ways to connect to a Kids Help Line counsellor, telephone counselling, email counselling or web counselling.

 

LIFELINE
Phone:             13 11 14 (24 hrs)
Phone:              (08) 9261 4444
Fax:                  (08) 9421 1247

Business Address:       
57 Murray Street
PERTH WA 6000
Mailing Address:          
PO Box K765
GPO PERTH WA 6842

www:                www.lifeline.iinet.au

Food parcels, counselling, 24 hour telephone counselling, Charity Link - christmas and blanket appeal, Living Works - suicide intervention training.

 

TRANSLATING AND INTERPRETING SERVICE
Phone:              13 14 50

Website:          http://www.immi.gov.au/living-in-australia/help-with-english/help_with_translating/index.htm

When you phone TIS National, you should tell the operator the language you speak. Ensure you have with you the name and phone number of who you wish to contact.

Telephone interpreting is available 24 hours a day, seven days a week.

 

MAC (MEDICAL ACCESS CENTRE)
Phone:              (08) 9376 9200 / 0410 308 608
Fax:                  (08) 9279 8221

Business Address:       
Perth and Hills Division of General Practice
48A James Street
GUILDFORD WA 6055
Mailing Address:          
PO Box 354
GUILDFORD WA 6935  

Youth specific primary health care for at risk adolescents offering free confidential service with GP, registered nurse and youth worker. Mobile unit. Outreach service available.

 

MENTAL HEALTH ACCESS SERVICE
Phone:              (08) 9325 2247
                        (08) 9222 4099 (headoffice)
Fax:                  (08) 9221 9783

Information, support, referrals and advocacy for people from CALD backgrounds who may require mental health services. Clients/patients can be referred through professionals, family members or through self referrals.

 

MEN’S DOMESTIC VIOLENCE HELPLINE
Phone:              (08) 9223 1199
Fax:                  (08) 9223 1184
Freecall:            1800 000 599

Mailing Address:          
PO Box 8146 Stirling Street
PERTH WA 6849

Helpline for men identifying themselves as perpetrators of domestic violence or who see themselves at risk of perpetrating violence against their partner.

 

MHERL – MENTAL HEALTH EMERGENCY RESPONSE LINE
Phone:              1300 555 788
Phone:              (08) 9224 8888

Fax:                  (08) 9224 8810

Mailing Address:          
PO Box 8172
PERTH WA 6849

Provides a statewide mental health crisis information and advisory telephone service. The team can help people in the community who are suffering from a mental illness or severe psychological distress requiring urgent professional assessment and treatment.

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PARENT DRUG INFORMATION SERVICE
Phone:              (08) 9442 5050
Fax:                  (08) 9442 5020
Freecall:            1800 653 203

Mailing Address:          
PO Box 126
MOUNT LAWLEY WA 6929

www:                www.dao-health.wa.gov.au

Statewide 24 hour free confidential telephone service providing information, counselling and referral to parents affected by drug and alcohol use.

 

POLICE CHILD ABUSE INVESTIGATION UNIT
Tel:                   (08) 9492 5444
Fax:                  (08) 9492 5447

Business Address:       
Unit 2/250 Adelaide Terrace
PERTH WA 6000

Investigation of sexual and physical abuse of children, including the investigation of suspicious deaths involving child victims and internet child pornography. Available to children or adult victims of abuse as children.

 

SARC - SEXUAL ASSAULT RESOURCE CENTRE
Phone:            (08) 9340 1828 (24 hour crisis line)
                        (08) 9340 1899 (24 hour counselling line)
                        (08) 9340 1820 (admin)
Fax:                  (08) 9381 5426
Freecall:            1800 199 888

Mailing Address:          
PO Box 842
SUBIACO WA 6904

Mon-Fri 8:30am-5:00pm (admin)

Email:               kemh.sarc@health.wa.gov.au

www:               www.wchs.health.wa.gov.au

Medical, forensic and counselling services for males and females 13yrs and older who have experienced recent sexual assault. Individual counselling and group support for people who have experienced past sexual assault or child sexual abuse.

 
SALVATION ARMY – CARE LINE

Phone:              (08) 9442 5777 (24hr Counselling Line)
Phone:              (08) 9442 5750 (24hr Suicide Line)
Phone:              (08) 9442 5700 (Bed Count Number – NOT TO BE GIVEN TO CLIENTS!)
Phone:              1800 065 892   (A/hrs only, accommodation line – Clients can call this number)
Fax:                  (09) 92757955

Business Address:       
PO Box 1,
Morley, WA 6943

24 hour crisis counselling service.

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ST BARTHOLOMEW'S HOUSE INC.
Tel:                   (08) 9323 5100
Fax:                  (08) 9325 3699

Business Address:       
78 Brown Street
EAST PERTH WA 6004

Crisis Accommodation for men over 18 years. Transitional accomodation for men over 18 years.

 

SWAN ADULT MENTAL HEALTH CENTRE
Phone:              (08) 9347 5700
Fax:                  (08) 9347 5555

Business Address:       
Eveline Road
MIDDLE SWAN WA 6056
Mailing Address:          
GPO Box 195
MIDLAND WA 6936

Mental health services to meet the needs of the adult population of the Swan region. Semi-urgent triage assessment and care planning for new clients referred through primary health providers because of acute mental health problems, ongoing assessment, case management and therapeutic services to adults with severe mental health problems resulting in significant impairment in their occupational, social and personal functioning; consultation, liaison and support to general practitioners and other primary care providers to facilitate the management of adult clients with mental health problems.

 

SWAN KALAMUNDA HEALTH SERVICES
Phone:              (08) 9347 5244
Fax:                  (08) 9347 5255

Business Address:       
Eveline Road
MIDDLE SWAN WA 6056
Mailing Address:          
PO Box 195
MIDLAND WA 6936

The Emergency Department at Swan District Hospital provides medical attention to victims of Domestic Violence and within the context of presenting issues, Social Workers will refer on to specialist agencies working with Domestic Violence.

 

THE SAMARITANS INC.
Phone:              (08) 9381 5725 (admin)
                        (08) 9381 5555 (emergency)
Fax:                  (08) 9388 2368
Freecall:            1800 198 313

Business Address:       
60 Bagot Road
SUBIACO WA 6008

To be immediately available for people who are despairing or suicidal.

 

WESLEY MISSION
Phone:                          1300 663 298   (Services Information Line)
Phone:                          (08) 92201200  (Tranby – Homeless Support)
Phone:                          (08) 9325 2400 (Credit Care – Emerg relief, inlcudes financial & food)

Provides emergency relief and crisis services.

 

WOMEN’S DOMESTIC VIOLENCE HELPLINE
Phone:  (08) 9223 1188
Toll Free STD:   1800 007 339

The Women's Domestic Violence Helpline provides free 24 hour telephone support and counselling for women experiencing family and domestic violence.

The helpline can help if you want to find refuge or a safe place to stay or if you just need to talk to someone who will understand how the abuse affects you and your children. The Women's Domestic Violence Helpline will help you look at options so you can decide what is right for you.

 

 


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